Portals

Custom portals, configured to your operation. Examples running today.

01 / Portal Showcase
Standard with every engagement
The Operator’s Control Plane

Admin Portal

One secure, role-aware web console that controls every other system NordOps builds for you. Provision access, monitor service health, audit results, govern users — all from a single screen.

  • Process LibraryLive visual flowcharts of every digitised process. One Markdown file drives the chart, the runtime engine, and a board-ready PDF.
  • Business InsightsThe CEO’s headline view. Operational KBIs across pre-sales, post-sales, finance, and product, updated continuously.
  • Service Status & AuditReal-time health of every backend and frontend, plus drill-down inspection of every workflow record.
  • Global Customer MapEvery customer as a clustered marker, color-coded by relationship type, one-click into the CRM.
  • Multi-portal access & SSOProvision, reset, and revoke access for every downstream portal from one screen, with email delivery tracking and CSRF-protected magic-login.
  • Hardened securityFour roles, TOTP 2FA, AES-256 encryption, device-bound sessions, progressive lockout.
Explore the Admin Portal →
Example reference deployment · In production today
Customer Success Operations

CSM Portal

One screen for every CSM — every customer, every health signal, every follow-up task. Replaces the workflow of opening five separate systems to figure out who needs attention. Backed by a daily engine that scores customer health and surfaces tasks before the CSM logs in.

  • Customer OverviewThe daily driver. Portfolio totals up top, then a dense sortable customer table with per-row CHI dial, tier, tags, multi-line products & usage, status, ACV, and renewal flag.
  • CSM DashboardTask prioritisation in one screen. Four counters — High, Medium, Low, Total — over every customer’s task list, expandable inline, filterable by priority, category, type, status, due date.
  • Customer Detail (tab-based)Each customer opens as a persistent tab with six sub-tabs — Tasks, CHI, Commercial, Product usage, Engagement matrix, Churn risk — so a CSM can keep multiple accounts open in one session.
  • Customer Health IndexA single 0–100 score per customer, computed nightly from six weighted sections. Hover any dial for the “Why not 100” explanation in plain language.
  • Automated Task EngineTwelve rules in four categories — Commercial, Churn Risk, Product Usage, Company Risk. Severity-coded, with a state machine tracking the CSM’s edits.
  • Tags, Segmentation & SettingsUnlimited custom tags, multi-tag per customer, deep-linkable URLs, persistent column preferences, 2FA, and role management.
Explore the CSM Portal →
Example reference deployment · In production today
Channel Self-Service

Partner Portal

A self-service portal for MSSPs, resellers, and distributors. One source of truth for the customer base, billing-ready exports, early-warning churn signals, and a modern API — so partners stop emailing your team for data.

  • Two business models, one portalMSSP (peak usage billing) and Reseller (ACV / renewals) handled automatically.
  • Two modesPartner (full features) and Demo (simulated data for sales).
  • Tab-based Customer DetailMultiple customers open at once, six sub-tabs each, persistent across the session.
  • Four-role accessAdmin, User (assigned-customers-only), Marketing, Notifications (email-only, no login).
  • Modern APIPartners feed data into their own systems on their own terms.
Explore the Partner Portal →
02 / How Delivery Works
How delivery works

Configured to your business. Owned by you.

The Admin Portal is included with every NordOps engagement as a standard build module. Additional portals, automation engines, dashboards, and integrations are scoped from the Assessment — priced by the hour, sized by what your operation actually needs.

Every portal NordOps delivers is configured to your data, your workflows, and your branding. The architecture is proven; the configuration is yours. You receive the source code at final handoff and own it forever — extend it, modify it, or hand it to your own engineering team. NordOps stays available for maintenance only if you want us to.

What's included

  • Admin Portal — standard with every engagement
  • Configuration to your data sources, workflows, and branding
  • Source code transferred at final handoff
  • 60-day build warranty from final handoff date
  • Optional maintenance contract from month 4 onwards

See the portals running live.

A 30-minute discovery call includes a walkthrough of the reference deployments and a first read on which patterns fit your business.

Book a 30-minute call