Your operations can’t keep up with your growth. We fix that.

NordOps builds custom operational systems for B2B SaaS companies at critical mass — and transfers full ownership to you at handoff. No lock-in. No subscriptions. Yours forever.


01 / The Problem
The Cost of Inaction
€350K+

/year in process waste — before counting the customers you lose to churn nobody saw coming.

⅔ of CSM time

spent on admin — not customers

McKinsey, “Sales Automation”

20% annual churn

average for B2B SaaS under €10M ARR

Custify, 2026

70% fragmented data

making decisions on disconnected systems

McKinsey, 2025


02 / The Processor
The Processor

The runtime that runs your processes.

Every digitised process needs a runtime. The Processor is a production-grade engine that receives events from your systems, queues them, executes them through workers, retries on failure, and audits every step. Included with every engagement that digitises a process — and bound, by design, to the Markdown specification it runs.

See how the Processor works →

What it does

  • Receives signed events from CRM, billing, and product systems
  • Queues, deduplicates, and executes through worker fleet
  • Retries with exponential back-off — never loses work
  • Audits every job in long-term storage
  • Alerts when something breaks — before customers notice

03 / Portals
Portals

Custom portals. Examples running today.

The Admin Portal is included with every NordOps engagement. Beyond it, the Partner Portal and CSM Portal are reference deployments running in production at a reference customer — examples of what NordOps can build, not the limit of it. Whatever portal your operation needs — partner, customer success, internal ops, customer-facing self-service — the architecture is proven and the configuration is yours.

See the examples →

What’s shown

  • Admin Portal — standard with every engagement
  • Partner Portal — example reference deployment
  • CSM Portal — example reference deployment

04 / The Alternatives
Why Nothing Has Worked

You’ve considered these. None of them fit.

Companies at this stage face three options — all of them inadequate. And a fourth non-option that most choose by default.

Full-Time COO

€200K+/year. Advises, doesn’t build. Still needs a dev team. 6–12 months to impact.

More SaaS Tools

€150K+/year stack. You adapt to their product. Per-seat pricing. You own nothing.

Dev Agency

Builds what you spec — but can’t tell you what to spec. No operational expertise.

Do Nothing

The most common choice. Manageable at €3M. A crisis at €8M. You can’t scale chaos.


05 / The Approach
A Different Model

Operational expertise that actually builds the system.

Strategy + Execution

Same person assesses your processes, designs the solution, and builds it. No handoff gap between consultant and developer.

Custom, Not Generic

Built around your processes, your tools, your data. The system adapts to you — not the other way around.

You Own Everything

Source code, documentation, infrastructure — all transferred at handoff. No subscriptions. No lock-in. Yours forever.


06 / The Process
The Process

From first conversation to full ownership.

Discovery Call
Free · 30 minutes
Assessment
Operational Blueprint
Build
You test with real data
Handoff
Source code transfers
Support
60-day warranty included
See the full engagement flow →

07 / The Scenarios
See Yourself Here

Three problems we solve. With the maths.

Renewal Automation

Your CSMs do maths your contracts already defined.

Annual waste
€45,000
Payback
< 6 months
See the full scenario →
Sales-to-CS Handover

3–5 days of silence after every contract signing.

Annual waste
€57,600
Payback
< 3 months
See the full scenario →
Pre-Sales Pipeline

Reps spend a third of their week on CRM admin.

Annual waste
€36,000
Payback
< 6 months
See the full scenario →
Book a 30-minute call

08 / The Founder
The Founder

Claus Nielsen

25+
Years operational leadership
COO
KebNi, Syniverse, reference customer
AI
Agent Architect — production systems

A COO who builds production systems using AI — and delivers in weeks what used to take teams months.

“I didn’t design this in theory. I built it, ran it, and measured it. The systems are live and running in production. That is what I bring to your business.”

Full background →
Start Here

Tell me your top three most business-impacting processes.

Free 30-minute discovery call. No commitment. No sales pitch. Just an honest conversation about whether this makes sense for your business.

Book a 30-minute call