Each scenario shows the cost of the manual state, the digitised state, and the payback maths. These are illustrative calculations based on industry benchmarks — your specific numbers are calculated during the Assessment.
Your CSMs are manually calculating renewals that your contracts already defined. Index-linked price increases, advance notices, CRM updates, finance notifications — all done by hand, 60 times a year, per CSM.
/year wasted across a 5-person CS team
/year saved per CSM in renewal admin alone
“Your CSM is doing maths that your contract already defined. That’s not their job. Let’s give it back to them.”
Deal closes. Sales sends a Slack message. CS reads the contract PDF, asks questions, sets up the customer manually. Welcome email goes out 3–5 days later. Industry data: 40–60% of customers have a poor onboarding experience.
/year wasted on handover friction (20 new customers/month)
/year saved in admin time alone
“Your sales team did their job. Your CS team is ready to do theirs. The 5-day gap between them is purely operational friction. Let’s eliminate it.”
Pipeline managed through a CRM nobody trusts. Reps maintain personal spreadsheets alongside it. Proposals built by editing last month’s PowerPoint. Pricing is informal. Pipeline reports take hours and are stale before they’re read.
/year wasted (3 reps)
/year saved on admin time
“Your reps are spending a third of their week on CRM admin instead of selling. The system should be doing this — not them.”
/year in combined pre-sales and post-sales process waste — before counting up to €1M+ in preventable churn.
| Function | Annual Waste | Primary Revenue Risk |
|---|---|---|
| Pre-Sales (3 reps) | More than €170K | Deals lost to slow process and poor qualification |
| Post-Sales (5 CSMs) | More than €180K | Churn from unmanaged accounts and reactive renewals |
| Combined | More than €350K / year | Up to €1M+ in preventable churn |
These are illustrative calculations based on industry benchmarks and prior engagement data. Your specific numbers are calculated during the Assessment.
The Assessment turns these industry estimates into a business-specific calculation for your company.
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